Terms & Conditions

Caution:

A La Mode's signature products are uniquely assembled and folded to replicate the adorable creations you desire. We sometimes use pins to hold items in place so please use caution when disassembling items and double check all garments/items prior to use. By purchasing this item you assume all responsibility and liability for the future use of the product. Please feel free to contact us with any questions regarding this matter and we would be glad to assist. 

Note:

A La Mode products are comprised of hand selected pieces by the designer therefore products may vary slightly, however quality and design will always remain the same.

Return and exchange policy

We pride ourselves in making and carrying high-quality products, and we hope that you will be pleased with your order. We guarantee your satisfaction! If for some reason, you are not satisfied with your purchase, please contact our customer service department at customerservice@alamode-gifts.com for a return authorization (RA#) within 10 days of receipt of your order. Please note all returns will be reimbursed for full refund if the products and their packaging are in the original condition. We do not cover the return shipping cost this is the customers responsibility. Custom and personalized products are non-returnable and non-refundable. There are extensive descriptions and photos of custom and personalized products that are disclosed prior to being delivered. We want there to be no surprises and complete satisfaction in ordering customized and personalized products. Due to the nature of these items, all sales are final. Please note your return authorization expires in 10 days. To return an authorized item please follow these easy steps.

Step 1
Provide the RA# along with a copy of your receipt, confirmation email or invoice initially provided with your order. If your order is returned without an RA#, there will be a $20 processing fee.

Step 2
Enclose RA# and proof of purchase along with the authorized product in the original shipping containers. (all returns must be in original condition to get full credit for the return)

PLEASE TAKE NOTE: The customer is responsible for return shipping. We do not refund shipping charges unless there was a mistake on our part. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. Items returned without prior authorization will be charged a $20 restocking fee. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.