FAQ's
Ordering
Why does my coupon code issue an error when I try to apply it in the shopping cart?
In order for a valid coupon code to be utilized you must register with A La Mode Gifts. If you are successfully refistered with A La Mode Gifts and still receive an error code please contact customerservice@alamode-gifts.com and we will assist you in resolving the issue. We can also be reached M-F 9-5pm EST at (888)234-7171
How do I place an order on-line?
To place an order on our website, please use our secure on-line shopping basket and follow the prompts through the check out process.
If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week, at customerservice@alamode-gifts.com
Can I place orders by phone?
We do not accept phone orders at this time. We prefer that you utilize our online check out process as it is quicker, more secure and automatically provides the required confirmation and purchase information. However, our customer service representatives are available Monday through Friday 9AM to 5PM EST to answer your questions. If we are unavailable please leave a detailed message and we will return your call as soon as possible. (888)234-7171 (We provide this service to avoid lengthy hold times) You can also email product related questions to customerservice@alamode-gifts.com
Can you put a "rush" on my order?
Delivery time is processing time + shipping time = delivery time. If you need your items before normal processing or shipping time, please choose expedited processing (this does incur a fee) and/or expedited shipping. If you have further questions regarding an order that you need quickly please don't hesitate to call our customer service department at 888-234-7171. Please note:processing & shipping are two separate entities.
What are my payment options?
Orders can be placed on-line using Visa, MasterCard, American Express or Discover Cards. At this time, we are not accepting payment by check or money order. All our orders are currently processed through paypal services to expedite and securely process all financial data. Paypal uses encryption, fraud and hacking preventive tools, cotinuous monitoring and hold additional appropriate certifications to safely and securely conduct credit card transactions online. Our entire checkout process is protected by a PCI certified, secure certificate.
Do you charge sales tax?
Sales tax will only be assessed for orders that are shipped within the state of New York (8.75%). This is due to the fact that our corporate office is in New York. All other states are tax-exempt.
I am purchasing this as a gift. Does the price show on the packing slip?
No. Since many of our items are sent directly to the recipient as gifts, we never include an invoice with the package. Your order confirmation sent to you via email serves as your record of payment.
Can I add a gift message? If so, how do I do it?
Yes, a gift message can be added and shipped with your order at no additional cost. Please indicate that you would like a gift message enclosed with your order and write your gift message in the message box "comments about your order" during the checkout process.
Order Tracking & Updates
How do I check the status of my order?
You have several options for tracking your order:
· Track using the email from A La Mode Gifts that is delivered once your package has processed and shipped. We provide this to you as soon as the package is scanned by the shipping company. (Please know your package may be delivered by UPS, FedEx or USPS)
· Please contact us Mon-Fri 9AM - 5PM EST at (888)-234-7171 or email us at customerservice@alamode-gifts.com for your tracking information if you did not receive it.
Will I get an email confirmation after I place my order?
Yes, you will receive two e-mails. The first will be to confirm your order has been received. Please review your order confirmation immediately upon reciept and call us if any changes need to be made. The second will provide your tracking information once your order has been shipped.
How do I make changes or cancel my order?
Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing and has not been personalized. We strongly suggest you contact customerservice@alamode-gifts.com or (888)234-7171 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. If an order is in processing, no changes can be made.
What if my order is undeliverable?
If the carrier is unable to deliver your order due to an incorrect address, the order will be returned to us. The receiver is responsible for any reshipping fees charged by the carrier to redeliver the package.
Return Guarantee and Exchanges
What is your return and exchange policy?
Return and exchange policy
We pride ourselves in making and carrying high-quality products, and we hope that you will be pleased with your order. We guarantee your satisfaction! If, for some reason, you are not satisfied with your purchase, please contact our customer service department by emailing customerservice@alamode-gifts.com for a return authorization (RA#) within 10 days of receipt of your order. Please note all returns will be reimbursed for a full refund if the product and packaging are in the original condition. The customer is responsible for return shipping charges. Unfortunately, custom and personalized products are non-returnable and non-refundable. (Due to the large sizes and weights of custom order baskets and diaper cakes) There are extensive descriptions and photos of custom and personalized products that are disclosed prior to being delivered. We want there to be no surprises and complete satisfaction in ordering customized and personalized products. Due to the nature of these items, all sales are final. Please note your return authorization expires in 10 days. To return an authorized item please follow these easy steps.
Step 1
Request the RA# by emailing customerservice@alamode-gifts.com. Provide the RA# along with a copy of your receipt, confirmation email or invoice initially provided with your order. If your order is returned without an RA#, there will be a $20 processing fee.
Step 2
Enclose RA# and proof of purchase along with the authorized product in the original shipping containers. (all returns must be in original condition to get full credit for the return)
PLEASE TAKE NOTE: The customer is responsible for return shipping. We do not refund shipping charges unless there was a mistake on our part. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. Items returned without prior authorization will be charged a $20 restocking fee. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
How long before I receive my refund?
We do not offer refunds for items that are returned to us but will issue store credit or an exchange. IF you are returning the item because of a mistake on our part we will refund your money or you can choose to receive store credit or exchange the item, it is your choice.
Can I return personalized items?
Due to the nature of these items (i.e. they cannot be resold), personalized favors and gifts are non-returnable and non-refundable.
Do you charge restocking fees?
In order to receive a RA# for return, you must contact us within 10 days of receipt. We will not charge a restocking fee on these returns.
What if I received my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there is any damage, please contact customer service at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items. A customer service representative will help you file a claim with UPS if needed.
Shipping
When will my order ship?
Each item that A La Mode creates has a processing time that you will find directly underneath the description of the item. It varies depending on the size and level of difficulty required in making the gift. Every A La Mode gift is hand crafted by our artists and therefore requires time to make perfectly and in keeping with our extremely high standards. We do not usually keep a large number of assembled products on hand. You can choose to expedite processing by requesting expedited shipping. By choosing this option during checkout you will incur a fee but the item will process in less than 72 hours. Once your order has been processed you then have your choice of shipping options. We offer free ground shipping on orders over $75.00 and $7.95 ground shipping on all others. (excluding custom orders) We provide ground shipping, three day, two day and overnight shipping in hopes that even those customers who are on a very tight schedule can get their A La Mode gifts on time and as quickly as necessary. If you need a shipping option aside from our standard ground services please contact us to make expedited arrangements. We can be reached at (888)234-7171 or customerservice@alamode-gifts.com
Do you ship to Post Office Boxes?
We do utilize carriers that can shipt o PO boxes if needed. We prefer a verified, physical location to simplify the tracking and shipping process. If a PO box is your only option additional carrier fees may apply.
Do you ship to APO/FPO addresses?
Yes. However, we do not guarantee delivery times on these orders.
Do you ship to Canada?
Unfortunately we only ship within the U.S.
Do you ship internationally?
At this time, we do not ship outside the U.S.
Will the items on my order ship together or separately?
In order to offer our customers the widest and most unique selection, some items may ship separately. Each shipment will include your gift note (if you choose to send a note), and you will not be billed for each shipment. You will only pay one shipping charge.
How is shipping calculated?
Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.
What are your shipping options?
We work with UPS, FedEx and USPS. Our primary shipping option is ground. However by request and with addtional fees we can offer additional expedited options.
FAQ's
Do you have a printed catalog?
Unfortunately, we do not offer a printed catalog, our entire collection can be viewed online.
Do you have an affiliate marketing program?
No. In the future we may develop an affiliate program based upon demand and requests.
What is your contact information for the press?
All press inquiries should be emailed or addressed to the following address: marketing@alamode-gifts.com
I am a vendor. How do I submit my products for consideration?
In our quest for unique products we welcome vendor inquiries. Please email us at sales@alamode-gifts.com
Where can I read feedback from your customers?
If you'd like to know what our customers say about us, please visit our testimonials page. Additionally our facebook page is a great resource for referencing customer satisfaction. Please visit us at https://www.facebook.com/alamodegifts
Privacy and Security Policy
Are online transactions on your site secure?
All the information you provide, including your credit card information, is secure. Our website and check out processes are certified and checked for security on a continual basis. We utilize paypal for all transactions to ensure safety and security of your information during checkout. Our shopping cart is PCI certified. Paypal utilizes (SSL) encryption to safeguard all personal information. Additionally paypal has technology to detect and intercept fraudulent transactions. We specifically have selected paypal to handle this function of business to ensure the utmost safety and security.
How do you use my contact information?
We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything. We may use your contact information to generate a newsletter, sale campaign or recommend products based on your order history.
Read our Privacy & Security Policy